Medilab Plus branch in Shepetivka: a place where health care begins with trust

There are many familiar places in Shepetivka: favorite shops, cafes, hairdressers, where you know that you will be served attentively and without haste. Similarly, many people are accustomed to the Medilab Plus branch at 85 V. Kotika St. (office 17) - a small but extremely important point for taking tests, where people come not only because they need to, but because it is comfortable, calm and without unnecessary nerves.

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The branch operates a short but very convenient morning schedule:
Mon–Fri: 8:00 – 10:30
Saturday and Sunday are days off.

A contact number that is best to have at hand:
+38 (098) 548 3619

These one and a half hours of work at first glance seem like a limitation, but in fact it is the optimal format for the daily flow of patients. People come in the morning, before the working day has begun, before the city has had time to “disperse”, and this is what creates its own rhythm — quiet, neat and calm. In Shepetivka they like to say: “If you need to take tests — come in the morning, everything will be done quickly and efficiently”. And it is true.

Branch atmosphere: when every little thing matters

The laboratory is located in a spacious room, room 17 is like a small island zone of stability in the middle of the building, where everything is familiar: the registration desk, a table for filling out documents, a place to wait. Nothing superfluous, but everything is neat and well thought out.

Patients often note the calmness of the staff. They work here as if they have known everyone for a long time — even if they are seeing them for the first time. They greet, explain, and support if a person is worried. This is especially noticeable with children: a child may cry on the way, but in the treatment room they gradually relax, hear a calm voice, and the fear goes away.

Once a woman brought her three-year-old son, who immediately started shaking, even before entering the office. But the nurse calmly sat down next to him, talked to him, showed him a glove, let him hold a small soft patch - and while the child was touching it, the injection had already been given. The mother said that even she did not understand the moment when it happened.

Another man from a neighboring village said that he is usually afraid when they take blood because he has “heavy veins,” but at this branch, the collection was made so easy for him that he specially comes here, even when there are closer options.

Such situations create the impression: the branch, although small, operates on the great trust of people.

A morning schedule is an advantage that everyone appreciates

The working hours of 8:00–10:30 are not accidental. This is the period when the tests are most accurate. People come on an empty stomach, in a calm state, without overwork - and this makes the results more accurate.

It is also very convenient that everything happens before the start of the working day. Patients say that they can take tests and be at work or do household chores by 11–12 o'clock. And another plus is that by the morning there are noticeably fewer people in the branch than during the day, so service is provided without delays.

The following are especially active:

• parents with children in front of school;

• elderly people who prefer morning hours;

• Village residents who come by minibus to Shepetivka;

• those who work in the service or trade sectors and want to get everything done before work.

The main thing is a clear schedule, no changes or delays. People appreciate that.

How the process works: from entry to results

The process is organized simply: you come, register, and donate blood. But patients note that even in this simplicity there is an important detail - attentiveness. Employees ask about preparation, they may remind you that you shouldn't drink coffee, that the hormone test should be taken in the morning, that you can drink water, but not sugary drinks.

It is especially convenient that the results are received online - via Viber or email. Most people do not even return to the branch again - everything comes automatically, in PDF, neatly formatted and ready to send to the doctor.

For example, one young woman who was undergoing a pre-surgery examination said that she received her biochemistry results the same day at 2:00 p.m. And a man who had a complete blood count received them a few hours later.

It is also convenient for doctors: they immediately see the document in a standard format and can quickly give recommendations.

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It's hard to find out in detail — https://medilab.km.ua/kontakty/

Who is the branch in Shepetivka especially suitable for?

Everyone comes with different needs, but the branch at Kotyka 85 has its own “audience” that especially appreciates it.

People for whom it is important to take tests before work

They arrive at 8:00 a.m. and are free within 15–20 minutes.

Young mothers

Children feel calmer here because they are treated delicately.

People with chronic conditions

Those who regularly donate blood or urine appreciate speed and accuracy.

Residents of settlements near Shepetivka

It is convenient for them to arrive by minibus in the morning, get tested, and return home.

Elderly people

Sometimes they get lost between doctors and complex terminology. Here, everything will be explained to them in simple terms.

Why the branch enjoys a good reputation

Advantages mentioned by almost all patients:

• the delicacy of the staff;

• quick withdrawal - literally a minute or two;

• accurate results without delays;

• pleasant atmosphere;

• no long queues;

• transparency and ease of work.

Even people who are usually afraid of medical procedures say that here they finally stopped worrying.

Table with optimal recommendations

Small details that shape a great experience

There are things that patients especially notice:

Cordiality

When a person is met not as “just another unit,” but as a living being, it immediately creates a sense of security.

Speed

Even at the moment of blood sampling, everything is done so professionally that sometimes it seems like it took a second.

Rest

There are no irritated voices or haste here. Everything is calm, even, and clear.

Purity

The office is always neat, and everyone notices it.

Real stories from patients

One woman said that she came in a very emotional state — she was afraid of the results. The employee spoke to her calmly, gave her water, and said, “Everything will be fine, we’ll do everything quickly now.” And this calmed her down so much that she later called specifically to thank her.

Another story is a young man came before going on a business trip. He was in a hurry, time was limited. And he was delighted that the whole process took 10 minutes.

And the elderly woman noted: “Here they treat me the way they used to treat me in the clinic — humanely.”.

Tips that are often explained to patients here

For accurate results, nurses always ask for:

• come on an empty stomach for a general blood test;

• do not eat fatty foods before biochemistry;

• don't be nervous before hormone tests;

• bring urine in sterile containers;

• report the medications you are taking.

These are simple tips, but they help you avoid re-taking.

Branch contacts

Medilab Plus, Shepetivka
St. V. Kotyka, 85 (room 17)
Phone: +38 (098) 548 3619

Once again, it's convenient:
It's hard to find out in detail — https://medilab.km.ua/kontakty/