Effective date: January 1, 2023

This Privacy Policy explains how Laboratory "Medilab Plus"« (hereinafter referred to as «We» or «Company»), which is the owner of the website medilab.km.ua (hereinafter referred to as the «Website»), collects, uses, stores and protects the personal data of users (hereinafter referred to as the «Users» or «You»).

By providing us with your personal data, you agree to the terms of this Privacy Policy.

1. General Provisions and Data Collection

We respect your right to privacy and comply with the requirements of the Law of Ukraine "On Personal Data Protection".

1.1. What data do we collect:

We collect data that you provide to us voluntarily when interacting with the Website:

Data typePurpose of collection
Identification dataLast name, first name, patronymic.
Contact detailsPhone number, email address.
Technical dataIP address, browser type, data about pages visited, time spent on the site (through cookies and analytics services).
Record dataInformation about the desired services and visit time specified when making an online appointment.

1.2. Data collection methods:

Data is collected through:

  • Feedback or appointment forms on the Website.

  • Email and telephone communication.

  • Cookies and web analytics tools (Google Analytics, etc.).

2. Purpose of using your data

Your personal data is used exclusively for the following purposes:

  1. Provision of services: To process your requests for a doctor's appointment or consultation.

  2. Feedback: To contact you (by phone or email) to confirm your appointment and answer your questions.

  3. Service improvements: To analyze the operation of the Website, visit statistics and improve the quality of our services and site navigation.

  4. Marketing purposes (with your consent): To send information about promotions, special offers or news from the medical center.

3. Data protection and disclosure

3.1. Protection measures:

We take all necessary organizational and technical measures to protect your personal data from unauthorized access, alteration, disclosure or destruction.

3.2. Disclosure to third parties:

We do not transfer your personal data to third parties, except in cases where:

  • Required by law: At the request of authorized state authorities.

  • Required for work: Transfer of data to service providers who process data on our behalf (e.g. hosting, email newsletter services), provided that they comply with this Policy.

4. Cookies

Our Website uses cookies to improve performance and user interaction.

  • What is a cookie: These are small text files that are stored on your device.

  • How to opt out: You can refuse the use of cookies by changing your browser settings. Please note that this may affect the correct operation of some features of the Website.

5. User Rights

As a data subject, you have the right to:

  • Know about the sources of collection and location of your personal data.

  • Receive information about the conditions for providing access to personal data.

  • Make demands to prohibit the processing or modification of your personal data.

  • Withdraw your consent to the processing of personal data at any time.

6. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. In the event of material changes, we will post a notice on the Website and update the effective date. We recommend that you review this Policy regularly.

7. Contact information

If you have any questions about this Policy, you can contact us: